Privacy Policy

This Privacy Policy explains how we handle the personal information that you provide to us on Websites controlled by TerSera Canada LLC and its affiliated companies (collectively, “TerSera,” “us”, “we” or “our”), which link to this Privacy Policy (collectively, “TerSera Sites”).  TerSera takes privacy seriously and we are committed to complying with applicable privacy laws in Canada. This Privacy Policy advises healthcare professionals, patients, participants in clinical studies, customers, visitors to our website, and other individuals with whom we interact (“you” or “your”) on how we collect, use, disclose and protect your personal information.

Also, your use of this website (including submitting information to this website) indicates your acceptance of this Privacy Policy and adherence to its terms and conditions posted on this website. Therefore, please review this Privacy Policy before continuing to use this website.

Unless otherwise specifically noted, this Privacy Policy does not apply to personal information collected from you offline, to TerSera Websites that do not link to this Privacy Policy, or to third-party Websites to which the TerSera Sites or other TerSera Websites may link. TerSera is not responsible for the privacy policies or practices of any third party web sites and you should make your own inquiries regarding them.  Your use of TerSera Sites is subject to this Privacy Policy and the relevant terms, conditions and disclaimers for that particular site.

By using the TerSera Site, you agree to our collecting and using your personal information in the manner described in this Policy.  Please read this Privacy Policy before using TerSera Sites or submitting personal information to us.



Personal Information

Personal information is information about an identifiable individual, and includes name, title, postal address, telephone number, email address, age, occupation and other information set out in the applicable Canadian and provincial privacy laws.

In carrying out our business in Canada, we collect various types of personal information with consent of the individual or when required or permitted by law, and this includes information about customers, patients, healthcare professionals (including physicians, pharmacists, and nurses), and visitors to our website. The types of personal information that we may collect include the following:

  • the names and other contact information of visitors to our website who submit online requests for information on our products
  • names and other contact information on patients who use our products and services, when contacting us (whether directly or through our affiliates or third party service providers assisting us in our administration of a service or program) to seek additional information about our products or services, in which case we may also collect the patients’ personal health information and medical histories to enable us to provide information that we believe is relevant to the patients’ health condition
  • information about a patient’s lifestyle or household as this can often determine a patient’s ability to manage his or her medical condition
  • information about a patient’s adverse reaction to our product in our reports to Health Canada or other regulatory agencies
  • names and other contact information of patients who wish to participate in our clinical studies or to access products that are not currently commercially available in Canada
  • information that we may collect during meetings with healthcare professionals, including information regarding their areas of practice or specializations, professional qualifications and other credentials as well as any questions, comments and opinions that they may have about our products or services

Your use of TerSera Sites does not generally require you to provide us with personal information. However, certain sections of our website may be restricted and require registration prior to access. When you submit information to TerSera Sites, you agree that we may collect, use and disclose that information for the purpose(s) specified in those sections of the website and in accordance with the terms and conditions of this Privacy Policy. If you do not agree to these terms, please do not submit information to our website.


Passive Collection of Unidentifiable Information

TerSera Sites may collect information about your visits to such sites without you actively submitting such information.  Unidentifiable information may be collected using various technologies, such as cookies, Internet tags, and Web beacons. Your Internet browser automatically transmits to TerSera Sites some of this unidentifiable information, such as the URL of the website you just visited and the browser version your computer is operating.  Passive information collection technologies can make your use of TerSera Sites easier by allowing TerSera to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve the TerSera Sites. Certain features of TerSera Sites may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identity you without additional identifiable information.


Links to Other Websites

TerSera Sites may provide links or references to other websites that are not owned or controlled by us. These links are provided only as a convenience to users. The availability of these links does not constitute our endorsement of the linked sites. Therefore, we cannot be responsible or liable for any damages or injuries arising from information provided at these sites or your use of these sites, including your submission of personal information through these sites and how these sites use or disclose your personal information. This Privacy Policy applies only to information gathered by us on TerSera Sites. Please read the privacy policy of every website you visit that gathers personally identifiable information.


Sites Linking to Us

We do not endorse, and are not responsible for, websites that link to our websites.




Personal information that TerSera Sites collect may be used for one or more of the following purposes:


to monitor interest in information contained on our website for marketing and research purposes and to make improvements to our website, its content and ease of use

  • to administer questionnaires, surveys, and other discussion forum
  • to respond to questions, feedback, comments and contest submissions
  • to make improvements to our products and services
  • to follow up and otherwise gather more information on reports of adverse events or complaints relating to our products or services
  • to advise Health Canada or other regulatory agencies of adverse drug reactions and other related events in compliance with applicable laws
  • to provide clinical evaluation packages to healthcare providers and obtain their feedback
  • to obtain the advice of healthcare professionals to establish and sponsor educational programs to raise awareness of a health condition and health management practices as well as scientific and clinical developments
  • to notify patients and healthcare professionals of product-related matters, including product recalls
  • to market and promote our products and services
  • to otherwise comply with regulatory, securities and other applicable laws
  • to respond to court or administrative orders, or to bring or defend against legal actions





We may disclose or transfer your personal information under the following circumstances:

  • to Canadian and/or other international regulatory authorities as required, if you are reporting an adverse event or side effect
  • to your healthcare providers, at your request, whether to obtain certain medical information from your healthcare provider, to provide certain product information to your healthcare provider or to otherwise assist you in participating in our program offerings
  • to our subsidiaries, affiliates, agents and outside service providers, whom we require to assist us in carrying out our business and who have agreed to protect the confidentiality of your personal information on terms that are consistent with those set out in this Privacy Policy. Such services may include data collection, processing and management, product order fulfillments, mailings, designing and conducting product educational and other programs, and record storage and archival. Only personal information that is required to provide the service in question will be disclosed or transferred.
  • to a court, administrative tribunal, governmental authority or other body authorized to compel the disclosure of your personal information, for the purpose of complying with legal requirements such as a law, regulation, search warrant, subpoena, or court or administrative order, or as otherwise required or permitted by applicable law
  • if the rights or property of TerSera, its subsidiaries, affiliates, third party service providers or the users of our website may be compromised
  • if the personal safety of users of our website or other members of the public may be compromised
  • in connection with a proposed or actual financing, securitization, sale, merger, amalgamation, plan of arrangement, acquisition, conveyance, assignment or other transfer or disposal of all or part of TerSera or our business or assets, for the purpose of evaluating and/or carrying out the proposed transaction, and may use and disclose your personal information for the same purposes for which the information was collected and on terms of confidentiality that are consistent with those set out in this Privacy Policy. Only personal information that is required for these purposes will be disclosed or transferred


Please note that as any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.




We collect, use and disclose your personal information with your consent, except as required or permitted by law.

Your consent to the collection, use and disclosure of personal information may be express (that is, where you were asked specifically for your consent, whether verbally or in writing) or implied (where your consent is necessary in order for us to provide the information, product or service requested), depending on the circumstances. Consent may also be provided in circumstances where notice has been given to you about how we would like to use your personal information and you have not withdrawn your consent, for example, by indicating that you would like to “opt out” of allowing us to use or disclose the personal information for the purpose we had specified.


Where an individual is not capable of consenting to the collection, use or disclosure of his or her own personal information but you wish to provide us with that information, please ensure that consent is obtained from the person who is legally entitled to consent on behalf of that individual if such person is not you.

Consent may be withdrawn at any time, subject to contractual and legal restrictions and provision of reasonable notice. Please be aware that if you withdraw your consent to certain uses of your personal information, it may no longer be possible for us to provide you with certain information, products or services. Also, under some circumstances, you will not be permitted to withdraw consent to certain necessary uses and disclosures of personal information that you have originally consented to. For example, we may be required or permitted by law to collect, use or disclose (and store) personal information without your consent, to comply with other laws, an order of the court or other legal administrative tribunal or body, or an authorized inquiry of a government agency or to collect a debt owed to us or enforce a right under a contract.





TerSera reserves the right to amend this Privacy Policy without prior notice to reflect technological advancements, legal and regulatory changes and good business practices. If TerSera changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth in this paragraph. This Privacy Policy was last updated in June 2017 and is effective as of that date.